Have you ever been frustrated by a chatbot that didn't understand your problem? You're not alone. While AI in customer service is getting smarter, there's still a time and place for human touch. š¤Ā A University of Kansas study found that chatbots like ChatGPT excel … [Read more...] about Are Chatbots and Humans the New Customer Service Duo?
Can AI Search Misrepresent Your Brand?
As AI search engines and chatbots become the primary way consumers gather information, brands face a critical challenge: ensuring AI pulls accurate, up-to-date data. Since AIĀ information can come from third-party sources, outdated web pages, and incomplete datasets, … [Read more...] about Can AI Search Misrepresent Your Brand?
Balancing the Duality of Generative AI
If you're expecting too much from generative AI tools and tech, you're not alone. Each week of AI hype and announcements brings a fresh wave of anticipation and ... fear. For instance, OpenAI's newest model, ChatGPT-4.5, promises more personality or 'vibes' than … [Read more...] about Balancing the Duality of Generative AI
Brand-Sponsored AI Coaches, Your Smart Advisor
Brands are constantly seeking innovative ways to strengthen their relationships with customers. What if they could offer personalized guidance through AI-powered coaching instead of simply promoting products? š§½ These AI coaches would be trained to reflect your … [Read more...] about Brand-Sponsored AI Coaches, Your Smart Advisor
Turning to AI for Emotional or Physical Companionship?
AI is no longer just a productivity tool; itās becoming a source of emotional support. Harvard Business School Research found that AI companions can reduce loneliness as effectively as human interaction and more so than passive activities like watching YouTube videos. … [Read more...] about Turning to AI for Emotional or Physical Companionship?