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The Future of Marketing Institute is the premier global forum on teaching, research, and outreach on future of marketing topics.

“Not Only Do I No Longer Trust You, but I Also Kind of Hate You”

February 6, 2026 By: admin

👉 This is the mindset of your audience as they are retreating into smaller, familiar circles of safety and certainty.

The 2026 Edelman Trust Barometer calls the response to this shift “Trust Brokering,” building trust through people and communities rather than mass broadcasting.

If your marketing still feels like a one-way mass broadcast from a faceless institution, audiences don’t just tune it out; they begin to distrust it.

Untrusting audiences emphasize the difference between “Vibe” vs. “Precision”. “Vibe” helps you enter a social circle, but “Precision” proves you aren’t a deepfake or a fabrication.

Edelman’s 2026 report finds that 48% of people trust influencers, and about 60% would consider trusting a company they currently distrust if a peer or creator vouched for it.

Marketers must move away from “shouting” and toward “listening without judgment.” Stop trying to change audiences and start meeting them where they are.

The future of marketing isn’t about better algorithms; it’s about becoming a broker of trust in a world where truthfulness is being left on the back burner.

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