Charles Cadbury, CEO of Say It Now, chats with Jon Stine (Executive Director, The Open Voice Network) and Bret Kinsella (Founder & CEO of Voicebot.ai) about the latest trends and innovations of Speech Recognition, Voice Search, Voice Assistants and how synthetic speech will facilitate transactions, increase engagement rate, prevent cart abandonment and more. The speakers shed light on the advantages of the latest developments in voice technology and voice recognition for the retail and e-commerce industry that will revolutionize the customer experience. Moreover, they predict that we will see more virtual humans powered by conversational AI in the metaverse. Finally, the experts talk about the ethics and privacy in voice technology and how the barriers associated with trust can be overcome.